Best Practices for Happy Clients (and Potential Clients): Excellence in Communication
At Callahan & Blaine, we are dedicated to making all of our clients and potential clients happy. One of the most important aspects of client satisfaction is immediate communication. Accordingly, our fundamental principles and practices at Callahan & Blaine include the following:
- Callahan & Blaine always welcomes the calls and e-mails of clients and potential clients.
- A Callahan & Blaine senior attorney will immediately speak with any clients when they call, or call them back immediately if they cannot speak at the time.
- We will gladly speak with potential clients over the telephone or in person, without charge.
- We will promptly return the calls of potential clients, if we are not available when they call.
- We will not pressure potential clients in any way.
- If we cannot help a client or potential client with their legal problem, we will gladly refer them to a competent lawyer who can.
It is by following these best practices and principles of client satisfaction that Callahan & Blaine continues to be “California’s Premier Litigation Firm” after 34 years. Call us at 714-241-4444.
